Refund policy

For online orders we have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and with tags. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@fireflyboutiqueoh.com Please note that returns will need to be sent to the following address: 28 N. Fountain Ave Springfield, Ohio 45502.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fireflyboutiqueoh.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days.

 

In-Store Purchases 

Returns may be made within 10 days of purchase with the original receipt and tags attached for a full refund to the original for of payment. After 10 days and up to 30 days, returns will be accepted for store merchandise credit only. After 30 days, all sales are final. no returns or exchanges will be allowed.